1. General Provisions

1.1. The online store and e-learning platform “Master of Cigars” (hereinafter: the Store) is operated by:
Master of Cigars Kamil Krupski, sole proprietorship registered in Polish CEIDG System,
address: al. 29 Listopada 85, 31-406 Kraków, Poland,
NIP (Tax ID): PL5842851669, REGON: 528578552,
email: contact@masterofcigars.com,
contact form: https://masterofcigars.com/contact
(hereinafter: the Seller).

1.2. These Terms of Service (hereinafter: the Terms) govern the use of the Store, including the rules of purchase, delivery, access, complaints, refunds, and dispute resolution.

1.3. The Store is available at https://masterofcigars.com.

1.4. The Store offers digital educational products and services, including online courses, ebooks, and online consultancy sessions (collectively: the Products or Services).

1.5. The Store, Products and Services are provided in English. These Terms are available in English and Polish, with both versions equally binding. In case of conflict:
a) for Customers residing in Poland – the Polish version governs;
b) for other Customers – the English version governs.

1.6. The Seller declares that the Store and the offered Products are strictly educational and do not constitute promotion or advertising of tobacco, alcohol, or other restricted products. Content relates exclusively to history, culture, production and professional sommelier practices.

1.7. Contact point for authorities and users (DSA): contact@masterofcigars.com. Content-moderation rules for reviews are described in §10. Users may submit moderation complaints to this address.

1.8. These Terms constitute the entire agreement between the Seller and the Customer. No oral or written statements outside these Terms shall bind the Seller unless expressly confirmed in writing. By purchasing or accessing Products, the Customer accepts these Terms.

2. Definitions

a) Customer – a natural person, a legal person or an organisational unit without legal personality making a purchase in the Store.
b) Consumer – a Customer who is a natural person acting outside their trade, business, craft or profession.
c) Business Client – a Customer acting within the scope of their trade, business, craft or profession.
d) Product / Service – digital content (ebooks, video courses), digital services (online platform access) or live services (consultancy sessions, live courses).
e) Account – Customer’s individual account created automatically upon purchase, enabling access to Products.

3. Eligibility and Age Restriction

3.1. Use of the Store and purchase of Products is permitted only for persons of legal age.

3.2. Customers must be at least 18 years old. If the law of the Customer’s jurisdiction sets a higher minimum age for accessing tobacco- or alcohol-related educational content, the higher age requirement applies.

3.3. By purchasing, the Customer declares being of legal age under the law of their jurisdiction.

3.4. Customers under the minimum legal age required by their jurisdiction (never below 18) are strictly prohibited from purchasing or using the Products and Services. The Seller may conduct random age verification checks and suspend access until proof of age is provided. If a Customer misrepresents their age, the Seller bears no liability for resulting consequences, and any payments made will not be refunded.

3.5. Seller does not knowingly collect personal data from children under 13 (COPPA). If you believe a child under 13 has provided personal data, contact us to delete the account.

4. Products and Access

4.1. Available Products include:
a) E-books. Delivered as downloadable digital files accessible via a link sent by email and/or via the My Account section. File formats and any technical restrictions are indicated in the product description.
b) Pre-recorded courses (video + notes). Delivered as streaming access within your account. Access is time-limited as stated in the respective product description.
c) Live online courses. Delivered in real time via the platform indicated in the product description (e.g., a web meeting tool). Participation requires joining at the scheduled date and time.
d) One-to-one consultancy sessions. Booked via the Store calendar with a field for the Customer to describe the topic. Educational or business-related only (no personalized encouragement to consume tobacco or alcohol).

4.2. Digital Products (Ebooks, Pre-recorded courses) are made available immediately after successful payment, via the Customer’s My Account section or download link sent by email.

4.3. Access to online courses is possible after logging into the Account.

4.4. Some courses may require completion of prerequisites (e.g. documented work experience, accomplishment of other courses). Customers may purchase such Products, but access will be blocked until requirements are met, as described in the Product description.

4.5. Certificates and exams:
a) Certificates are awarded after course completion and passing an exam, where applicable.
b) Exams must be performed individually, without external assistance.
c) After submission, the Customer is informed of the score (points and percentage), but not of correct answers.
d) Some exams may include essays or video tasks graded manually by an Instructor.
e) Certificates may be verified at https://masterofcigars.com/verify-certificate.

4.6. Certificates are issued for educational recognition only. They do not constitute government-accredited or legally regulated qualifications. Certificates may support employability in relevant industries, but no warranty of recognition by employers or regulators is provided.

5. Prices, Taxes, Payments and Invoices

5.1. Prices are fixed, not personalized and may differ between currencies. They are displayed in EUR by default. Customers may switch to USD, GBP, CHF or PLN.

5.2. Prices are final, gross prices, including all applicable taxes.

5.3. In the event of an obvious pricing error, the Seller reserves the right to cancel the order and will promptly refund any amounts already paid.

5.4. For Ebooks and Pre-recorded courses (electronic services to non-taxable persons), the place of supply is determined by the Customer’s location under Art. 28k VAT Act and EU VAT rules. If our cross-border B2C turnover for such services remains ≤ EUR 10,000 in a calendar year, we may tax in Poland; otherwise we use the OSS and charge VAT at the Customer’s local rate – Art. 28k pkt 1 VAT Act and EU VAT rules.

5.5. Live online courses and Consultancy sessions are services provided at a distance and are subject to Polish taxation rules.

5.6. The Seller applies VAT exemption pursuant to art. 113 ust. 1 ustawy o VAT (small business exemption).

5.6. Payments may be made using:
a) credit and debit cards (Visa, Mastercard, American Express, Discover),
b) Apple Pay,
c) Google Pay.

5.7. The Seller is not responsible for additional fees charged by banks, card issuers, or payment providers (e.g., currency conversion, cross-border fees).

5.8. Payments are securely processed through WooPayments, operated by Automattic A8C Ireland Ltd., with transactions handled via Stripe Inc.

5.9. The Platform uses hosted fields and tokenization. The Seller does not store full card details; only secure tokens are stored for repeat transactions.

5.10. Use of payment services is subject to verification (KYC – Know Your Customer). Payment processors may restrict or withhold transactions according to their policies.

5.11. Automated fraud detection tools (Stripe Radar) are used. In case of a chargeback, the Seller may submit evidence on behalf of the Customer order in accordance with the dispute resolution process of the payment provider.

5.12. Invoices are issued upon request, in the payment currency chosen at checkout. Required data:
a) order number,
b) full name or company name,
c) billing address,
d) Tax ID (if applicable).

5.13 Seller as a VAT-exempt in Poland, state that invoices will show “zwolniony z VAT – art. 113 ust. 1 ustawy o VAT” (“VAT exemption – art. 113 ust. 1 ustawy o VAT”).

6. Coupons

6.1. Coupons may be issued by the Seller.

6.2. Coupons may be limited by:
a) expiry,
b) product exclusions,
c) number of uses.

6.3. Only one coupon may be applied per order.

6.4. Coupons are not exchangeable for cash, not transferable, and not resellable, except where mandatory consumer protection law applies.

7. Ordering, Contract Conclusion and Delivery

7.1. Order Process
a) The Customer selects a Product and reviews all key information on the product page, including description, access period, price, main features, technical requirements, any exam or certificate rules, and any applicable age restrictions.
b) The Customer adds the Product to the Cart, proceeds to Checkout, provides the required data and age attestation, and selects the preferred payment method.
c) Prior to payment, the Customer is presented with an order summary with field to introduce Coupon. Placing the order constitutes an offer to purchase the Product.
d) The contract between the Customer and the Seller is concluded upon the Seller’s confirmation sent on a durable medium, such as email.
e) The Store automatically sends system emails confirming account creation, order receipt, and order completion.

7.2. Key pre-contract information is displayed on the product page and at checkout, in plain language, before purchase.

7.3. Digital Products and Services are delivered immediately after successful payment by enabling access in the Customer’s My Account section and/or sending a download link by email (for Ebooks).

7.4. Access to Pre-recorded courses may be limited in time, as specified in the product description. Access begins upon payment or, if prerequisites apply, upon their fulfilment.

7.5. Live Online Courses require attendance at the scheduled date and time. Details, including date, time, and access link, are provided in the Customer’s My Account section and/or sent by email.

7.6. One-to-one consultancy sessions.
a) Consultancy sessions are booked via the online calendar.
b) Sessions may be rescheduled or cancelled free of charge up to 48 hours in advance.
c) Sessions cancelled less than 48 hours before the scheduled time and no-shows are non-refundable.
d) If the Seller must cancel or reschedule due to justified reasons (e.g., illness, force majeure), Customer will be offered a new date or a full refund.

8. Customer Account

8.1. An account is created automatically upon purchase. The Customer is logged in immediately after purchase, and a password-setting link is sent by email.

8.2. Required data for account creation and purchase include:
a) first name,
b) last name,
c) address,
d) email,
e) phone number,
f) confirmation of legal age.

8.3. The Customer may update the registered email address and password through the My Account section.

8.4. In the event of a forgotten password, the Customer may reset the password via the Password reminder function. A link to set a new password will be sent to the email address registered in the Customer’s account.

8.5. The Seller may suspend or terminate a Customer Account, with or without prior notice where reasonable, in cases of:
a) fraud, chargeback, or payment disputes,
b) breach of licence (e.g., content is redistributed, copied, or used commercially),
c) the Customer violates age restrictions,
d) the Customer engages in abusive, defamatory, or unlawful conduct.
Access may also be terminated if legally required.

8.6. In cases of termination for breach of Terms, the Customer forfeits any refund, except where mandatory law provides otherwise.

9. Technical Requirements

9.1. Access requires a device with an internet browser and an active internet connection.

9.2. For live sessions, additional tools may be required, such as:
a) webcam,
b) microphone,
c) conferencing software.

9.3. The Seller is not responsible for technical limitations on the Customer’s side.

10. Reviews

10.1. Only verified Customers who have purchased a Product are permitted to submit reviews and ratings.

10.2. The Store does not edit review content; Store may refuse or remove reviews that are unlawful or violate these Terms. If redaction is necessary (e.g., personal data), we indicate “[redacted]”.

10.3. The Store does not publish sponsored or paid-for reviews without clear disclosure.

10.4. The reviews are sorted by date submitted.

10.5. Ranking or sorting criteria (e.g., most recent, rating) are displayed where used.

10.6. The Seller maintains a notice-and-action procedure under the Digital Services Act (DSA). Any person may report illegal or false content by contacting contact@masterofcigars.com. Verified notices will be reviewed promptly, and the Seller may remove or restrict access to content in compliance with applicable law.

11. Newsletter and Marketing

11.1. Customers may voluntarily subscribe to the newsletter when creating an Account or via https://masterofcigars.com/newsletter.

11.2. Marketing communications are sent only upon opt-in consent (Art. 6(1)(a) GDPR).

11.3. Customers may unsubscribe at any time by using the link provided in each message or by contacting the Seller directly.

11.4. The Seller does not sell or share subscribers’ email addresses with third parties for their own marketing purposes. Further information is provided in the Privacy Policy.

11.5. The Newsletter will contain only educational content and information about the Seller’s own products and services (e.g., Courses, Memberships, Events).

11.6. The Seller explicitly does not promote, advertise, or encourage smoking tobacco or drinking alcohol. Any references to such products are purely educational.

12. Force Majeure & Service Interruptions

12.1. The Seller shall not be liable for interruptions caused by force majeure, hosting failures, or third-party services.

12.2. In case of interruption, access to purchased Courses will be extended by the duration of the interruption.

13. Withdrawal and Refunds

13.1. Statutory withdrawal right: Consumers may withdraw from a distance contract within 14 days (art. 27 Ustawa o prawach konsumenta), except where excluded by law.

13.2. Digital content must conform to the contract (Directive (EU) 2019/770). If Products are defective or inaccessible, Consumers are entitled to remedies including repair, replacement, price reduction, or termination of contract.

13.3. Exception: Withdrawal is not possible for digital content supplied immediately upon explicit Customer consent and acknowledgement of loss of withdrawal right (art. 38 pkt 13 of the Act).

13.4. At checkout, Customers are asked to confirm:

“I request immediate access to digital content and acknowledge that I lose the statutory 14-day withdrawal right. I still benefit from the 30-day Master’s Assurance.”

13.5. Regardless of statutory rights, the Seller grants all Customers a voluntary 30-day Master’s Assurance. If, within 30 days from purchase, the Customer feels the course has not met expectations, the Customer may request a private one-to-one session with the Master of Cigars. The duration of the session is specified in the respective Course description and may vary between Courses. Refunds are not offered once access to digital content has begun. This commercial guarantee does not affect statutory consumer rights.

13.6. For Customers outside the EU (e.g., U.S.), only the Seller’s voluntary 30-day Master’s Assurance applies, unless mandatory local consumer law grants additional rights.

13.7. For Live online courses and Consultancy sessions scheduled within the 14-day period, if Customer requests Seller begins before the period ends and Seller has informed Customer about the withdrawal consequences on a durable medium (eg. email), Customer may still withdraw before the session, but Customer will owe a proportionate amount for the part performed. If Seller failed to inform Customer, Customer owes nothing.

13.8. Requests for withdrawal from the contract or for a refund shall be submitted to the Seller via email at contact@masterofcigars.com or via the Contact form, including the order number, relevant identification details, and a clear statement of withdrawal or refund request.

13.9. The Seller refunds all payments without undue delay and no later than 14 days from the day we are informed of the withdrawal, using the original payment method unless the Customer agrees otherwise.

13.10. Upon refund:
a) Course access is disabled,
b) Ebook download links are deactivated,
c) Certificates already awarded are cancelled.

13.11. For bundles, refunds are proportional to the price of included Products.

14. Complaints

14.1. Complaints may be submitted by email, Contact form or post to the addresses provided in Section 1.1.

14.2. Customers may also use out-of-court dispute resolution via ADR bodies in Poland, listed at: https://polubowne.uokik.gov.pl, or the EU platform: https://consumer-redress.ec.europa.eu/dispute-resolution-bodies.

14.3. The Seller responds to Customer complaints within 14 days. Lack of response within this period means the complaint is deemed accepted.

14.4. Complaints are processed pursuant to art. 556 et seq. of the Polish Civil Code (warranty for defects).

14.5. For Consumers, complaints are handled in accordance with EU and Polish law on conformity of digital content and services.

14.6. The Seller may reject unfounded or repetitive complaints. In case of disputes, the Seller’s decision is final, without prejudice to statutory Consumer rights.

15. Intellectual Property and Licence

15.1. All course materials, Ebooks, videos, notes, exam questions, certificates, audio, graphics, logos and other content are protected by copyright and related rights.

15.2. Unless expressly stated otherwise in the product description, the Customer receives a non-exclusive, non-transferable licence for personal (private) use only, for the access period indicated. Redistribution, public sharing, recording and re-uploading, resale, sublicensing, and using the materials for corporate training are prohibited without the Seller’s prior written consent.

15.3. References to third-party brands are for identification and educational purposes only; no affiliation or endorsement is implied.

15.4. Using the Products for company training, workshops, or commercial purposes without written consent is prohibited and may result in legal action and account termination without refund.

15.5. The Customer must not record streams, remove watermarks/DRM, or share access credentials. The Seller may terminate access for breach and seek damages.

16. Liability, Health and Safety Disclaimers

16.1. For Business Clients, the Seller’s liability is limited to the amount actually paid.

16.2. For Consumers, statutory liability rules apply, but liability for indirect damages, lost profits, or consequential harm is excluded to the maximum extent permitted by law.

16.3. Nothing in these Terms excludes liability for death, personal injury caused by gross negligence, or mandatory consumer protection.

16.4. Educational references to cigars, tobacco, or alcohol (history, culture, production, professional techniques) are for learning purposes only. Participation in any Course does not require consumption. Customers are solely responsible for their health and choices.

16.5. The Seller does not sell, advertise, or promote tobacco or alcohol products. Educational content may not be available in jurisdictions where such teaching is restricted.

17. Personal Data & Cookies

17.1. Data processing bases, retention, and rights of Customers are described in the Privacy Policy, in compliance with GDPR.

17.2. The Store uses cookies and similar technologies. Details are provided in the Cookie Policy.

18. Final Provisions

18.1. The Seller may amend these Terms for important reasons (legal changes, technical modifications, new functionalities). Customers will be informed by email or website notice.

18.2. In case of conflict between these Terms and mandatory provisions of law, the latter shall prevail.

18.3. These Terms are governed by Polish law. For Consumers residing in the EU, mandatory provisions of their country of residence also apply.

18.4. For U.S. Customers, disputes shall first be resolved by binding arbitration under AAA or JAMS rules, seated in New York, in English. The Seller reserves the right to pursue claims for intellectual property infringement in court.

18.5. Any disputes shall be subject to the jurisdiction of Polish common courts, unless mandatory law provides otherwise.

18.6. The Seller may restrict access where required by sanctions or local law, including sanctions administered by the European Union, United Nations, and the U.S. Office of Foreign Assets Control (OFAC). The Seller does not discriminate by nationality/residence except where necessary to comply with law.

18.7. The Seller confirms that it is not designated as a ‘very large online platform’ (VLOP) under Regulation (EU) 2022/2065 (Digital Services Act).

18.8. Severability: If any provision of these Terms is found invalid, the remaining provisions remain in force.

18.9. Entire Agreement: These Terms constitute the full agreement between the Seller and the Customer.